U.S. flag

An official website of the United States government

Display Settings:

Format
Items per page
Sort by

Send to:

Choose Destination
You searched 8+ million full text articles

Try this search in 34+ million citations and abstracts

PMC Full-Text Search Results

Items: 1 to 20 of 97135

1.
A machine learning approach to the digitalization of bank customers: Evidence from random and causal forests
Santiago Carbo-Valverde, Pedro Cuadros-Solas, Francisco Rodríguez-Fernández
PLoS One. 2020; 15(10): e0240362. Published online 2020 Oct 28. doi: 10.1371/journal.pone.0240362
PMCID:
PMC7593085
AbstractArticlePDF–6.7M
2.
NPS and Online WOM: Investigating the Relationship Between Customers’ Promoter Scores and eWOM Behavior
Néomie Raassens, Hans Haans
J Serv Res. 2017 Aug; 20(3): 322–334. Published online 2017 Mar 21. doi: 10.1177/1094670517696965
PMCID:
PMC5633038
AbstractArticlePDF–373K
3.
Omni-channel retail operations in the presence of strategic customers: The benefit of inventory commitment
Hongxuan Li, Fan Wu
PLoS One. 2022; 17(5): e0264900. Published online 2022 May 5. doi: 10.1371/journal.pone.0264900
PMCID:
PMC9070910
AbstractArticlePDF–1.3M
4.
Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It
Ilias Danatzis, Jana Möller-Herm
J Serv Res. 2023 Aug; 26(3): 459–475. Published online 2023 Feb 3. doi: 10.1177/10946705221150441
PMCID:
PMC9899682
AbstractArticlePDF–878K
5.
Effects of Employee Sickness Presence on Customer Repurchase and Recommendation Intentions: The Role of Customer Affective Reactions
Carolin Dietz, Hannes Zacher
J Bus Psychol. 2022; 37(4): 831–854. Published online 2021 Aug 16. doi: 10.1007/s10869-021-09764-1
PMCID:
PMC8366743
AbstractArticlePDF–1.2M
6.
Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, Serena Rovai, Kerry Howell
Psychol Mark. 2021 Sep; 38(9): 1440–1459. Published online 2021 Jun 18. doi: 10.1002/mar.21527
PMCID:
PMC8441716
AbstractArticlePDF–1.4M
7.
Impacts of the COVID‐19 pandemic on grocery retail operations: An analytical model
Mohammad Delasay, Aditya Jain, Subodha Kumar
Prod Oper Manag. 2022 May; 31(5): 2237–2255. Published online 2022 Apr 21. doi: 10.1111/poms.13717
PMCID:
PMC9115409
AbstractArticlePDF–598K
8.
Do customers’ perceptions of Islamic banking services predict satisfaction and word of mouth? Evidence from Islamic banks in Bangladesh
Muhammad Khalilur Rahman, Muhammad Nazmul Hoque, Sharifah Norzehan Syed Yusuf, Mohd Nor Hakimin Bin Yusoff, Farhana Begum
PLoS One. 2023; 18(1): e0280108. Published online 2023 Jan 20. doi: 10.1371/journal.pone.0280108
PMCID:
PMC9858845
AbstractArticlePDF–588K
9.
Highly Recommended? How Relation-Specific Attachment Styles Bias Customers Willingness to Recommend
Willem J. M. I. Verbeke, Maarten J. Gijsenberg, Larissa M. E. Hendriks, Jelle T. Bouma, Linda H. Teunter
Front Psychol. 2020; 11: 1311. Published online 2020 Jun 10. doi: 10.3389/fpsyg.2020.01311
PMCID:
PMC7298734
AbstractArticlePDF–503K
10.
Machine learning based customer churn prediction in home appliance rental business
Youngjung Suh
J Big Data. 2023; 10(1): 41. Published online 2023 Apr 5. doi: 10.1186/s40537-023-00721-8
PMCID:
PMC10074358
AbstractArticlePDF–2.2M
11.
Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts
Simran Jit Kaur, Liaqat Ali, M. Kabir Hassan, Md Al-Emran
J Financ Serv Mark. 2021; 26(2): 107–121. Published online 2021 Feb 17. doi: 10.1057/s41264-020-00082-w
PMCID:
PMC7886606
AbstractArticlePDF–919K
12.
Service Orientation and Customer Performance: Triad Perspectives of Sales Managers, Sales Employees, and Customers
Ho-Taek Yi, MinKyung Lee, Kyungdo Park
Behav Sci (Basel) 2022 Oct; 12(10): 373. Published online 2022 Sep 30. doi: 10.3390/bs12100373
PMCID:
PMC9598735
AbstractArticlePDF–591K
13.
Hate the wait? How social inferences can cause customers who wait longer to buy more
Nira Munichor, Alan D. J. Cooke
Front Psychol. 2022; 13: 990671. Published online 2022 Oct 18. doi: 10.3389/fpsyg.2022.990671
PMCID:
PMC9622920
AbstractArticlePDF–1.4M
14.
Designing satisfying service encounters: website versus store touchpoints
Ruth N. Bolton, Anders Gustafsson, Crina O. Tarasi, Lars Witell
J Acad Mark Sci. 2022; 50(1): 85–107. Published online 2021 Sep 29. doi: 10.1007/s11747-021-00808-9
PMCID:
PMC8480457
AbstractArticlePDF–1.6M
15.
Linking psychological needs, perceived financial well-being and loyalty: the role of commercial banks
Dung Phuong Hoang, Thi Hong Hai Nguyen, Nham Linh Vuong, Dat Van Luong
J Financ Serv Mark. 2022 Jun 29 : 1–22. doi: 10.1057/s41264-022-00170-z [Epub ahead of print]
PMCID:
PMC9244517
AbstractArticlePDF–966K
16.
Customer-perceived service wellbeing in a transformative framework: Research propositions in the area of health services
Shahidul Islam, Nazlida Muhamad, Wardah Hakimah Sumardi
Int Rev Public Nonprofit Mark. 2022; 19(1): 219–245. Published online 2021 Jul 6. doi: 10.1007/s12208-021-00302-6
PMCID:
PMC8260021
AbstractArticlePDF–891K
17.
Factors affecting repurchase intentions in retail shopping: An empirical study
Prodromos Chatzoglou, Dimitrios Chatzoudes, Athina Savvidou, Thomas Fotiadis, Pavlos Delias
Heliyon. 2022 Sep; 8(9): e10619. Published online 2022 Sep 13. doi: 10.1016/j.heliyon.2022.e10619
PMCID:
PMC9493063
AbstractArticlePDF–1.3M
18.
The Impact of the Innovative Knowledge of Customers on Their Recommendation Intentions
Fenghua Zhang, Depeng Zhang, Mengfei Lin
Front Psychol. 2020; 11: 979. Published online 2020 Jun 3. doi: 10.3389/fpsyg.2020.00979
PMCID:
PMC7283618
AbstractArticlePDF–993K
19.
Analysis of competitive manufacturers’ collection decisions given cross-shareholding and capital constraints
Jiang-xin Li, Ji-zu Li, Yu-cheng Wu
Heliyon. 2023 Aug; 9(8): e18871. Published online 2023 Aug 6. doi: 10.1016/j.heliyon.2023.e18871
PMCID:
PMC10462866
AbstractArticlePDF–2.6M
20.
The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Daniel Belanche, Luis V. Casaló, Carlos Flavián, Alfredo Pérez-Rueda
Serv Bus. 2021; 15(1): 45–75. Published online 2021 Feb 5. doi: 10.1007/s11628-020-00432-7
PMCID:
PMC7864477
AbstractArticlePDF–1009K

Display Settings:

Format
Items per page
Sort by

Send to:

Choose Destination

Supplemental Content

Filter your results:

Find related data

Search details

See more...

Recent activity

Clear Turn Off Turn On

Your browsing activity is empty.

Activity recording is turned off.

Turn recording back on

See more...
You are here: NCBI > Literature > PubMed Central (PMC)
Support Center